Objectives and Quality Policy
To provide value to Resinoid Engineering Corporation customers by means of supplying:
1. Product Quality
• Target zero customer complaints.
• Through internal PPM tracking and problem solving.
• Through continuous quality training.
2. Product Delivery
• Target zero delivery incidents.
• Through effective scheduling and inventory monitoring.
• Through internal problem solving.
3. Customer Service
• Provide care to our customers.
• Through quality and delivery.
• Through monitoring of customer ratings, surveys and feedback.
4. Product Cost
• Provide the customer a quality product with the least amount of waste.
• Through cost of poor quality tracking
• Through continuous improvement of the process and its systems.
• Provide a safe working environment.
• Through the establishment of the Safety Action Team.
• By implementing and maintaining appropriate work practices.
With the systems above continual improvement will be achieved.