Quality Policy
Objectives
To provide value to Resinoid Engineering Corporation customers and to satisfy applicable requirements through means of supplying:
Product Quality
- Target zero customer complaints.
- Through internal PPM tracking and problem solving.
- Through continuous quality training.
Product Delivery
- Target zero delivery incidents.
- Through effective scheduling and inventory monitoring.
- Through internal problem solving.
Customer Service
- Provide care to our customers.
- Through quality and delivery.
- Through monitoring of customer ratings, surveys and feedback.
Product Cost
- Provide the customer a quality product with the least amount of waste.
- Through cost of poor quality tracking.
- Through continuous improvement of the process and its systems.
Safety
- Provide a safe working environment.
- Through the establishment of the Safety Action Team.
- By implementing and maintaining appropriate work practices.